Centralized Call Centre Representative

3 weeks ago


Ottawa, Ontario, Canada Black & McDonald Full time

About This Role

The Centralized Call Centre Representative is a key member of our team at Black & McDonald, responsible for providing exceptional customer service and support to our clients. Located in Markham, this role reports to the Call Centre Supervisor and focuses on ensuring the delivery of high-quality facility services to our customers.

This is a remote position that requires strong communication and problem-solving skills, as well as the ability to work independently with minimal supervision.

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Support work order creation for the FMO and Service departments
  • Maintain and monitor the work database of the Computerized Maintenance Management System (CMMS)
  • Collaborate with internal teams to ensure seamless service delivery

Requirements

  • 2-3 years of related call centre, customer service, or dispatching experience
  • Proficient in Microsoft Office, including Excel, Outlook, and SharePoint
  • Ability to type a minimum of 50 WPM accurately
  • Valid full vaccination prior to hire

What We Offer

  • Competitive compensation and benefits packages
  • Team events and outings year-round
  • Empowered people with ambitious goals
  • Long-term stability
  • A family business with family values
  • Ongoing investment in training and development


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