Centralized Call Centre Representative
3 weeks ago
About This Role
The Centralized Call Centre Representative is a key member of our team at Black & McDonald, responsible for providing exceptional customer service and support to our clients. Located in Markham, this role reports to the Call Centre Supervisor and focuses on ensuring the delivery of high-quality facility services to our customers.
This is a remote position that requires strong communication and problem-solving skills, as well as the ability to work independently with minimal supervision.
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Support work order creation for the FMO and Service departments
- Maintain and monitor the work database of the Computerized Maintenance Management System (CMMS)
- Collaborate with internal teams to ensure seamless service delivery
Requirements
- 2-3 years of related call centre, customer service, or dispatching experience
- Proficient in Microsoft Office, including Excel, Outlook, and SharePoint
- Ability to type a minimum of 50 WPM accurately
- Valid full vaccination prior to hire
What We Offer
- Competitive compensation and benefits packages
- Team events and outings year-round
- Empowered people with ambitious goals
- Long-term stability
- A family business with family values
- Ongoing investment in training and development
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