Bilingual Call Centre Representative

4 weeks ago


Ottawa, Ontario, Canada Black & McDonald Full time

About This Role

The Centralized Call Centre Representative reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve customers by determining requirements, answering inquiries, and resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS).

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Maintain accurate records and update the CMMS database
  • Work collaboratively with the FMO and Service departments to ensure seamless service delivery
  • Meet performance standards and maintain a high level of customer satisfaction

Requirements

  • Fully bilingual in English and French
  • Ability to work independently with minimal supervision
  • Excellent communication and problem-solving skills
  • Proficient in Microsoft Office, including Excel, Outlook, and SharePoint

What We Offer

  • Competitive pay and benefits package
  • Opportunity to work from home after training
  • Professional development and growth opportunities
  • Collaborative and dynamic work environment

Black & McDonald is an Equal Opportunities Employer

We welcome applications from diverse candidates and are committed to creating an inclusive work environment. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.



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