Bilingual Call Centre Representative

3 weeks ago


Ottawa, Ontario, Canada Black & McDonald Full time

About This Role

The Centralized Call Centre Representative will be responsible for supporting work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to customer inquiries, resolve problems, and maintain the work database of the Computerized Maintenance Management System (CMMS).

Key Responsibilities

  • Respond to customer inquiries and resolve problems in a timely and professional manner
  • Maintain the CMMS database, including equipment history and status, generation of work orders, and monitoring of unscheduled or open work orders
  • Communicate effectively with customers, colleagues, and management to ensure seamless service delivery
  • Work independently with minimal supervision to perform daily tasks and meet performance standards

Requirements

  • Fully bilingual in English and French
  • 2-3 years of related call centre, customer service, or dispatching experience
  • Ability to type a minimum of 50 WPM accurately
  • Proficient in Microsoft Office, including Excel, Outlook, and SharePoint

Benefits

  • Competitive pay
  • Paid training at our Montreal location
  • Medical and dental benefits after 6-month probation period
  • Option to contribute to our voluntary pension plan after 6-month probation period

About Black & McDonald

Black & McDonald is a family-owned business with a strong commitment to providing excellent service to our customers. We offer a supportive work environment, opportunities for growth and development, and a competitive compensation and benefits package.



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