Bilingual Call Centre Representative
3 weeks ago
About This Role
The Centralized Call Centre Representative will be responsible for supporting work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to customer inquiries, resolve problems, and maintain the work database of the Computerized Maintenance Management System (CMMS).
Key Responsibilities
- Respond to customer inquiries and resolve problems in a timely and professional manner
- Maintain the CMMS database, including equipment history and status, generation of work orders, and monitoring of unscheduled or open work orders
- Communicate effectively with customers, colleagues, and management to ensure seamless service delivery
- Work independently with minimal supervision to perform daily tasks and meet performance standards
Requirements
- Fully bilingual in English and French
- 2-3 years of related call centre, customer service, or dispatching experience
- Ability to type a minimum of 50 WPM accurately
- Proficient in Microsoft Office, including Excel, Outlook, and SharePoint
Benefits
- Competitive pay
- Paid training at our Montreal location
- Medical and dental benefits after 6-month probation period
- Option to contribute to our voluntary pension plan after 6-month probation period
About Black & McDonald
Black & McDonald is a family-owned business with a strong commitment to providing excellent service to our customers. We offer a supportive work environment, opportunities for growth and development, and a competitive compensation and benefits package.
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