Veterinary Assistant, Front Desk Coordinator
2 weeks ago
Veterinary Assistant, Front Desk Coordinator
We are currently recruiting for a customer service-focused Veterinary Assistant, Front Desk Coordinator to join our team at Tuscany Veterinary Hospital in Calgary, AB.
This part-time opportunity includes a range of responsibilities which directly attribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated Additional responsibilities and qualities required for this role are;
- Create a warm and welcoming environment for our patient and pet parents
- Assisting veterinary staff with various tasks and treatments when required
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients, including Grooming clients.
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Scheduling appointments
- Comfortable learning all about pet nutrition and wellness, and helping clients find the right diet for their pet.
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- Strong organizational skills
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
What We Offer
We offer a competitive wage of $18-$22 per hour, along with a range of benefits that include flexible schedules, opportunities for career development, and a supportive work environment.
Benefits
- Competitive hourly wage: $18-$22 per hour
- Flexible schedules
- Opportunities for career development
- A supportive work environment
- Generous personal pet care discounts
- Annual uniform allowance
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Cool wellness apps
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