Customer Service Professional

1 day ago

Waterloo, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full time

Company Overview

The Ontario Teachers Insurance Plan (OTIP) is a leader in providing benefits and services to educators. At OTIP, we believe in putting our people at the centre of everything we do.

Salary

We offer a competitive salary with an estimated range of $65,000 - $85,000 per year, depending on experience and qualifications.

Job Description

As a Bilingual Customer Service Representative, you will be responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.

You will work closely with our team to:

  • Direct or respond to telephone inquiries and written requests, including processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
  • Resolve product and service problems by clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management as required.
  • Attract potential members by answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
  • Process rewrites and remarkets following established new-business guidelines.
  • File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received, including new coverage announcements.
  • Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management as required.

Required Skills and Qualifications

To succeed in this role, you will need:

  • The ability to communicate in French.
  • A RIBO license is required; candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
  • The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
  • Experience in personal lines automobile and property insurance is an asset.
  • Intermediate knowledge of Microsoft Office Suite applications.

Benefits

We offer a comprehensive package of benefits that includes:

  • BEST-IN-CLASS pension and benefits
  • Total reward programs
  • Comprehensive mental wellness supports
  • Rewarding salary and bonuses
  • Industry-leading group benefits with 100% premium coverage
  • Defined benefit pension plan
  • 100% coverage of approved continuing education and licensing fees
  • Access to a wealth of learning resources
  • Flexible work-from-home and hybrid options

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