Insurance Customer Service Representative
1 week ago
We are seeking a highly skilled Insurance Customer Service Representative to join our team at the OTIP Group of Companies (OGC). As an Insurance Customer Service Representative, you will play a vital role in providing exceptional customer service to our members by addressing their inquiries and resolving any issues they may have.
Company OverviewThe OGC is a reputable insurance company that values its employees and strives to provide a supportive work environment. Our company culture emphasizes employee well-being, growth, and inclusivity, making it an ideal place for professionals who want to make a meaningful impact.
SalaryThe estimated salary for this position is $60,000 - $80,000 per year, depending on experience. We offer a competitive compensation package that includes a comprehensive benefits plan, pension plan, and opportunities for advancement.
Job DescriptionAs an Insurance Customer Service Representative, your primary responsibilities will include:
- Responding to member inquiries via phone, email, or online chat
- Resolving member complaints and concerns in a timely and professional manner
- Assessing risks and providing product information to members
- Maintaining accurate records and updating current rate manuals as needed
To be successful in this role, you will need:
- A RIBO license or commitment to obtain one within three months
- Intermediate knowledge of Microsoft Office Suite applications
- Excellent communication and problem-solving skills
- A strong understanding of personal lines automobile and property insurance
We offer a comprehensive benefits package that includes:
- 100% premium coverage for group benefits
- A defined benefit pension plan
- 100% coverage of approved continuing education and licensing fees
- Flexible work-from-home and hybrid options
- Opportunities for advancement and professional growth
In addition to our competitive compensation package, we offer a range of perks that promote work-life balance and support our employees' well-being. These include:
- Industry-leading group benefits with 100% premium coverage
- Defined benefit pension plan
- Total reward programs and comprehensive mental wellness supports
- Flexible work arrangements and remote work options
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