Insurance Customer Service Representative

1 week ago


Waterloo, Ontario, Canada FamGuard Group of Companies Full time

We are seeking a highly skilled Insurance Customer Service Representative to join our team at the OTIP Group of Companies (OGC). As an Insurance Customer Service Representative, you will play a vital role in providing exceptional customer service to our members by addressing their inquiries and resolving any issues they may have.

Company Overview

The OGC is a reputable insurance company that values its employees and strives to provide a supportive work environment. Our company culture emphasizes employee well-being, growth, and inclusivity, making it an ideal place for professionals who want to make a meaningful impact.

Salary

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. We offer a competitive compensation package that includes a comprehensive benefits plan, pension plan, and opportunities for advancement.

Job Description

As an Insurance Customer Service Representative, your primary responsibilities will include:

  • Responding to member inquiries via phone, email, or online chat
  • Resolving member complaints and concerns in a timely and professional manner
  • Assessing risks and providing product information to members
  • Maintaining accurate records and updating current rate manuals as needed
Required Skills and Qualifications

To be successful in this role, you will need:

  • A RIBO license or commitment to obtain one within three months
  • Intermediate knowledge of Microsoft Office Suite applications
  • Excellent communication and problem-solving skills
  • A strong understanding of personal lines automobile and property insurance
Benefits

We offer a comprehensive benefits package that includes:

  • 100% premium coverage for group benefits
  • A defined benefit pension plan
  • 100% coverage of approved continuing education and licensing fees
  • Flexible work-from-home and hybrid options
  • Opportunities for advancement and professional growth
Other Perks

In addition to our competitive compensation package, we offer a range of perks that promote work-life balance and support our employees' well-being. These include:

  • Industry-leading group benefits with 100% premium coverage
  • Defined benefit pension plan
  • Total reward programs and comprehensive mental wellness supports
  • Flexible work arrangements and remote work options


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