Senior Insurance Customer Service Professional

1 day ago


Waterloo, Ontario, Canada Recrute Action Full time

**Job Overview**

We are seeking a highly skilled Senior Insurance Customer Service Professional to join our team at Recruit Action. As a key member of our client's insurance sector, you will play a crucial role in supporting essential group benefits.

**About the Role**

This is a full-time position with a 37.50-hour workweek, offering a dynamic and hybrid work environment. The successful candidate will work from home three days a week (Tuesday to Thursday) and participate in rotational shifts post-training (Monday to Friday, 8:00 am to 8:00 pm EST).

**Responsibilities**

Your primary responsibilities will include managing inbound customer calls for seven hours daily, addressing diverse and complex requests, and following up on group insurance plan files to ensure accurate resolutions.

You will also participate in monthly coaching sessions and weekly skill-building activities to enhance your skills and knowledge.

**Requirements**

To be successful in this role, you must possess strong problem-solving abilities, adaptability to changing environments, and proficiency with Microsoft applications such as Teams and Outlook.

A high school diploma is required; a college degree is considered an asset. You should have 5 to 7 years of customer service experience, preferably in an information center, retail, or service sector.

Bilingualism in English and French is essential to support clients in both languages. Excellent written and verbal communication skills, exceptional interpersonal and customer service skills, technical proficiency, research skills, and attention to detail are also required.

**Estimated Salary:** $24.43 per hour

**Benefits**

The successful candidate will receive a 6-month contract with the potential for extension. Training will take place Monday to Friday, 8:00 am to 4:00 pm EST (4–6 weeks). You will also have access to a dynamic and professional work environment, join a passionate and inclusive team of professionals, and enjoy opportunities for growth and development.



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