Customer Service Representative

5 days ago


Waterloo, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full time
About the Role

This is an exciting opportunity to join our team as a Customer Service Broker. As a key member of our organization, you will play a vital role in providing exceptional service to our clients.

Job Summary

We are seeking a highly skilled and motivated individual to assist members by providing product and service information, resolving member complaints, and assessing risks for automobile and property policies.

Responsibilities:
  • Direct or respond to telephone inquiries and written requests, including processing changes directly into the computer system.
  • Resolve product and service problems by clarifying member complaints, determining the cause of the complaint, selecting the best solution, and explaining it.
  • Attract potential members by answering questions and providing information regarding products and services.
Requirements:

To be successful in this role, you will need a RIBO license and experience in personal lines automobile and property insurance. Intermediate knowledge of Microsoft Office Suite applications is also required.

Compensation and Benefits

We offer a competitive salary of $60,000 - 80,000 per year, plus benefits and opportunities for advancement.



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