Customer Service Ambassador

1 day ago


Waterloo, Ontario, Canada Equitable CA Full time
About Us

We are a recognized service leader in the insurance industry, serving Waterloo Area and Southwestern Ontario as one of the Top Employers.

Job Description

This role involves handling incoming telephone calls and responding to email inquiries as a brand ambassador for our company. You will be providing excellent client service to internal and external clients, including our clients, advisors, and regional sales and service offices.

Responsibilities:
  • Handle customer inquiries via phone and email
  • Provide product information and resolve customer issues
  • Collaborate with internal teams to ensure seamless customer experience
Requirements

To succeed in this role, you will require fluency in both French and English, including the ability to speak, read, and write proficiently in both languages. Previous experience in a phone-based client care/service role is also required. An additional paid volunteer day each year and immediate enrollment in the company's pension program with employer matching are also included benefits.

Estimated Salary: $60,000 - $80,000 per year

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