Customer Service Team Member

1 week ago


Waterloo, Ontario, Canada Teleperformance Full time

We're seeking a dedicated and detail-oriented Customer Service Representative to join our team in Waterloo, Ontario. As a key member of our customer service unit, you will be responsible for providing exceptional support to our clients, ensuring their needs are met with promptness and professionalism.

**About the Opportunity**

In this role, you will work onsite at our location in Waterloo, Ontario, Canada, providing first-level customer service regarding inquiries about products, accounts, usage, and applications. Your primary goal will be to build and maintain positive customer relationships by offering personalized solutions and ensuring requests are handled efficiently by coordinating with various functions within the company.

**Key Responsibilities**

Some of your key responsibilities will include scheduling service calls, following up with customers, escalating customer issues as required, and performing accurate data input using prescribed applications.

**Requirements**

To succeed in this role, you must be at least 18 years old, have open availability, excellent verbal and written communication skills in English, and excellent computer skills. You should also be amenable to working on-site at our facility located at 619 Kumpf Dr Unit B, Waterloo, ON N2V 1K8, Canada.

**Estimated Salary:** $40,000 - $60,000 per year, based on industry standards and market conditions in the Waterloo, Ontario area.



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