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Technical Support Specialist

1 month ago

Mississauga, Ontario, Canada VAXSTREAM CORPORATION Full time

User Support Technician Role

VAXSTREAM CORPORATION is seeking a skilled User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:

  • Respond to user inquiries and provide solutions to technical issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Support for Diverse Groups:

  • Provides awareness training to employees to create a welcoming work environment for youth
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Provides staff with awareness training to create a welcoming work environment for mature workers

Work Environment:

  • Work Language: English
  • Hours: 37.5 hours per week