Technical Support Specialist
3 weeks ago
We are seeking an experienced Technical Support Specialist to join our team at Equip Exports Canada Inc.
OverviewThe successful candidate will be responsible for providing technical support to users experiencing difficulties with computer systems, software applications, and other technology-related issues. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
A salary of $65,000 - $75,000 per year is offered, based on experience, location, and qualifications.
Key Responsibilities:- Respond to user inquiries and provide timely solutions to technical problems
- Consult technical manuals, guides, and documentation to research and implement solutions
- Provide training and guidance to users on using computer systems and software applications
- Maintain a problems and solutions log for use by other technical support analysts
- Collaborate with other teams to resolve complex technical issues
- Degree in Computer Science or related field (or equivalent experience)
- 1-2 years of experience in technical support or related field
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Knowledge of JavaOS, networking software, and security protocols
- Competitive salary
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Please note that this is a full-time position, 35 hours per week, with a permanent contract. The language of work is English. We offer a stimulating work environment and opportunities for career advancement.
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