Operations Manager

1 month ago

Ottawa, Ontario, Canada Ellement Consulting Full time
Job Title: Manager of Administration and Operations

At Ellement Consulting Group, we're seeking a highly skilled and experienced Manager of Administration and Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the administration and operations functions of our organization, ensuring seamless delivery of client services and maintaining the highest level of professionalism and integrity.

Key Responsibilities:
  • Strategically manage, organize, and coordinate employees and resources from different departments to ensure efficiency and effectiveness of client services.
  • Manage aspects of business operations for the Vaughn office, ensuring smooth day-to-day operations and maintaining a high level of customer satisfaction.
  • Oversee and ensure appropriate resources are available to achieve service standards and meet client objectives.
  • Build relationships and collaborate seamlessly with leaders and staff across the Company to ensure consistent delivery of quality client service and overall alignment with Company standards, procedures, and best practices.
  • Actively support the onboarding of new clients and implementation of new systems and technology solutions.
  • Oversee and assist in the resolution of escalated client requests, concerns, and service issues.
  • Provide status updates and regular reporting to the Consultants on service levels, response times, turnaround times, resourcing, and staffing.
  • Collaborate with HR regarding staffing decisions such as resource planning, recruitment, termination, and performance management.
  • Ensure the effective and efficient functioning of the office operations by coordinating equipment, maintenance, security, and space-related issues.
  • Responsible for ensuring health and safety measures are in place and monitored for the office.
  • Review and authorize invoices related to office operations to ensure compliance with Company purchasing guidelines.
  • Maintain professionalism and strict confidentiality with all materials and exercise discretion when interfacing with clients, third parties, and colleagues.
Qualifications and Attributes:
  • Bachelor's Degree in Business Administration, Management, Operations, or a related field.
  • Minimum of 5 years of managerial experience in administration and operations, preferably within a multi-departmental organization.
  • Proven track record of managing office operations and providing administrative services to multiple clients.
  • Experience in overseeing and integrating the functions of key departments such as pension, benefits, accounting, and IT.
  • Demonstrated ability to successfully onboard new clients and implement new systems and technology solutions.
  • Experience in resource planning, recruitment, and performance management.
  • Strong Leadership and Strategic Management Skills: Ability to strategically manage, organize, and coordinate teams and resources effectively.
  • Excellent Communication Skills: Proficient in communicating clearly and effectively with diverse groups of people and across organizational levels, both verbally and in writing.
  • Highly Organized: Exceptional organizational skills to manage multiple tasks and complex projects efficiently.
  • Problem-solving Abilities: Skilled in identifying issues, analyzing problems, and devising effective solutions quickly and efficiently.
  • Professionalism: Exhibits a high level of professionalism and maintains confidentiality in handling sensitive information.
  • Strong Work Ethic: Demonstrates dedication and commitment to delivering high-quality service.
  • Autonomous: Able to work independently, making well-informed decisions that reflect the organization's objectives.
  • Successful completion of a cleared criminal background check is required.
Benefits:

At Ellement Consulting Group, we're committed to our employees' growth and well-being, offering ongoing education, training, and all the support you need to thrive. We offer a comprehensive benefits package, along with a positive, team-oriented work environment.

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