Workplace Experience Coordinator Assistant

2 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

Key Responsibilities:


As a key member of the Operations team, you will be responsible for providing exceptional support to multiple teams by delivering high-quality service to clients and employees.


The successful candidate will be a motivated administrative professional with excellent communication, organization, and administrative skills, who can work independently and employ sound judgment in the resolution of problems.


Client Experience:



  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Receive and welcome visitors, supporting first-class client and guest experience by acting as a central point of contact upon arrival, notifying employees of guest's arrival to the floor, and directing clients to appropriate locations or contacts employees to inform them when clients arrive and/or need assistance.
  • Be knowledgeable about all elements of space, technology, and business lines to answer clients' questions, needs, and provide a welcoming environment.
  • Manage and review the Visitor Management System to ensure preparations are in place for all appointments and bookings for the floor.
  • Answer telephone calls in a professional, timely, and courteous manner.
  • Maintain a clean desk and reception area in accordance with the clean desk policy.

Administrative Support:



  • Support Senior Leadership with meeting room requests, including booking and set-up of rooms, conference room technology, ordering food services, and maintaining the reception area, including the coffee station and machine.
  • Accept deliveries and arrange for courier service pick-up for mail items, administer to inbound RightFax messages.
  • Assist with security-related tasks, such as key holder responsibilities, badge distribution, and the daily opening and closing of the floor main access areas.
  • Provide general administrative support, tasks, and ad-hoc projects on an as-needed basis.
  • Manage and maintain the shared inbox as the primary contact method for support.
  • Be knowledgeable about all standard office equipment and meeting room technology, serving as the first point of contact for troubleshooting and placing service calls as needed.

Other:



  • Act as contingent staffing for other reception areas, Operation Coordinators, and Leads, covering absences, including breaks, vacations, and sick days.
  • Perform other relevant administrative and/or project duties/asks as assigned and/or required.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance/ATF/sanctions, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.

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