Bilingual Account Representative

4 weeks ago


Ottawa, Ontario, Canada CMHC - SCHL Full time

About the Role

At CMHC, we're seeking a skilled Account Representative to join our Housing Program team. As a key member of our team, you'll be responsible for administering and servicing a portfolio of accounts, ensuring timely and effective communication with clients, and contributing to a positive corporate image.

Key Responsibilities

  • Manage a diverse portfolio of accounts, including administration and decision-making for servicing and lending activities.
  • Provide exceptional customer service, maintaining quality relationships with internal and external clients.
  • Collaborate with colleagues to achieve service standards and turnaround times, utilizing effective communication techniques.
  • Address client inquiries and needs promptly, ensuring compliance with internal policies and procedures.
  • Ensure accurate documentation and data quality, meeting program audit requirements.
  • Prepare and submit weekly and bi-monthly reports, as required.

Requirements

  • College diploma or undergraduate degree in a relevant field, such as business, finance, or commerce.
  • Minimum one year of experience in finance or customer service.
  • Demonstrated compliance with applicable procedures, policies, and regulations.
  • Strong analytical and problem-solving skills, with excellent oral and written communication skills.
  • Bilingualism (English and French).

Preferred Qualifications

  • Post-graduate degree in Business, Finance, Economics, or related field.
  • Sound knowledge of mortgage financing and real estate laws, default remedy, and/or property administration.
  • Experience working with Indigenous communities or Indigenous organizations.

About CMHC

CMHC is an inclusive workplace where diversity of thought and people are recognized, valued, and considered essential to achieving our mission. We're committed to employment equity and encourage applications from diverse candidates.



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