Bilingual Account Representative

4 weeks ago


Ottawa, Ontario, Canada CMHC - SCHL Full time

About the Role

At CMHC, we're seeking a skilled Account Representative to join our Housing Program team. In this role, you'll be responsible for managing a portfolio of accounts, ensuring timely and efficient service delivery to our clients. Your primary focus will be on servicing and lending activities, mitigating risks, and optimizing client relationships.

Key Responsibilities

  • Develop and maintain strong relationships with internal and external clients
  • Assume responsibility for working in a team environment to meet service standards and turnaround times
  • Provide exceptional customer service through effective communication techniques
  • Address client inquiries and needs in a timely and efficient manner
  • Ensure compliance with internal policies and procedures
  • Prepare and maintain accurate documentation and reports

Requirements

  • College Diploma or Undergraduate degree in a relevant field (business, finance, commerce)
  • Minimum one year of experience in finance or customer service
  • Strong analytical and problem-solving skills
  • Excellent oral and written communication skills
  • Bilingualism (English and French)

What We Offer

  • A comprehensive benefits package
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment

About CMHC

CMHC is a leading provider of mortgage financing and housing solutions. We're committed to making a positive impact on the lives of Canadians and contributing to a well-functioning housing system.



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