Customer Service Coordinator
2 weeks ago
Family owned and professionally managed, Westbrook Greenhouses is a leading grower/supplier of miniature roses and other quality potted plants to mass market retailers and wholesale customers across North America. Our company culture prioritizes exceptional customer service, teamwork, and continuous improvement.
Job SummaryWe are seeking an experienced Sales Support Specialist to join our team in Lincoln, ON. This role will provide critical support to our Key Account Managers by coordinating customer orders from order entry through fulfillment, ensuring timely and accurate communication with customers, and maintaining a high level of customer satisfaction.
Main Responsibilities- Confirm and enter customer purchase orders, maintaining order records in customer's online portals as required;
- Act as the primary conduit between Key Account Managers and other departments to ensure timing/availability of Westbrook product to fulfill customer orders, availability of outsourced (partner grower) product, and other materials required to fulfill customer orders;
- Act as a first point of contact with customers to follow up on outstanding purchase orders, respond to routine inquiries, etc.;
- Work collaboratively with Key Account Managers to build strong customer relationships by providing exceptional service and quickly resolving time-sensitive issues (delivery date changes, pricing/item discrepancies, etc.);
- Coordinate item set up/maintenance in customer portals (Retail Link, iTrade etc.);
- Act as ERP system superuser for the Sales team by: 1) act as first point of contact for any Sales-related questions/feedback on ERP system/processes; 2) provide feedback re: opportunities to improve/optimize ERP usage;
- Support Key Account Managers, Sales Operations Manager by analyzing sales and shipment data, preparing proposals and presentations, etc.;
- Post-secondary diploma/degree in Business Administration, Office Administration, or a related field;
- 1-2 years' experience in a sales support/coordination role;
- Prior experience dealing with mass market retailer/customer portals strongly preferred;
- Prior floral industry experience an asset.
- Casual dress policy;
- Dental care;
- Employee assistance program;
- Extended health care;
- Life insurance;
- On-site parking;
- Paid time off;
- Vision care;
The estimated salary range for this position is $52,500-$60,000 per year, depending on qualifications and experience.
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