Customer Service Representative

7 months ago

Lincoln, Canada Hendriks Greenhouses Full time

**Hendriks Greenhouses is looking for a customer focused, self starter to be the newest member of our dynamic Customer Services/Sales team**

**Please note that this position is a maternity leave coverage contract**

At Hendriks Greenhouses, we are passionate about agriculture. Each day we focus our efforts on quality, service, and innovation. In doing so, our goal is to make a positive impact on the lives of those who share our enthusiasm: our employees, families, and customers.

The Customer Service/Sales Support person will interact with our wholesale customers to provide information in response to inquires about products and services. They will work cooperatively with production and members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales targets while increasing customer satisfaction.

Job duties include:

- Accurately processing customer transactions into the ERP system such as orders, pre-orders or quotes
- Generate invoices for customer orders and adhere to CFIA requirements for US paperwork
- Generate new and repeat sales by providing product information in a timely manner
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Recommend alternate products based on cost, availability or specifications and in-stock items
- Process and manage pre-books. Obtain accurate information from purchasing relating to shipment dates and expected date of delivery
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
- Fill requests for catalogs, information or samples
- Remain current on consumer preferences, product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
- Maintain accurate and up to date customer files
- Printing UPC's and labels and providing back-up to other customer service staff

**Requirements**:

- Proven organizational and planning skills
- Strong computer skills, specifically in Excel and data entry
- Ability to work under minimum supervision
- Excellent oral and written communication skills
- At Hendriks Greenhouses, we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We are happy to discuss any need for accommodation and will make every effort to meet those needs in a timely manner. Please advise the Human Resources Department if you require accommodation throughout the recruitment and selection processes and/or within the work environment. Information received in relation to accommodation measures will be addressed confidentially_

**Job Types**: Full-time, Fixed term contract

**Salary**: From $21.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

  • Customer Experience Representative

    4 days ago

    Lincoln, Canada Enterprise Holdings Full time

    The Customer Experience Representative (CXR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CXR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental...

  • Domino's Customer Service Representative

    6 days ago

    Lincoln, Canada Domino's Pizza Full time

    The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected...

  • Bilingual Sales Support/customer Service

    7 months ago

    Lincoln, Canada Northland Floral Full time

    _**About us**_ Established in 1995 in the heart of Niagara Region, **Northland Floral Inc**. is an innovative and growing leader in the floral industry. It is our humble purpose to deliver memories across North America with our vast and unrivalled assortment of fresh cut flowers, bouquets, arrangements, potted plants, greens, and supplies. At Northland...

  • Sales Representative

    7 days ago

    Lincoln, Canada Westbrook Greenhouse Systems Full time

    POSITION SUMMARYAs a Sales Representative for Greenhouse Systems you will promote our full portfolio of products - greenhouse structures, heating, benches, shades/curtains, installation services and other supporting items. With your strong people skills, you will develop lasting relationships with customers providing timely quotations, guidance and advice...

  • Sales Representative

    1 week ago

    Lincoln, Canada Westbrook Greenhouse Systems Full time

    POSITION SUMMARYAs a Sales Representative for Greenhouse Systems you will promote our full portfolio of products - greenhouse structures, heating, benches, shades/curtains, installation services and other supporting items. With your strong people skills, you will develop lasting relationships with customers providing timely quotations, guidance and advice...

  • Floral Customer Service

    6 days ago

    Lincoln, Canada Northland Floral Full time

    Established in 1995, Northland Floral Inc has flourished into a blossoming fresh cut flower, bouquets, and potted plant distributor. In the heart of the Niagara Region, we provide floral products daily to multiple of the largest retailers throughout North America. With the rapid growth of business throughout North America, the production of a new, larger...

  • Sales Representative

    6 days ago

    Lincoln, Canada Westbrook Greenhouse Systems Full time

    POSITION SUMMARYAs a Sales Representative for Greenhouse Systems you will promote our full portfolio of products - greenhouse structures, heating, benches, shades/curtains, installation services and other supporting items. With your strong people skills, you will develop lasting relationships with customers providing timely quotations, guidance and advice...

  • Sales Representative

    1 week ago

    Lincoln, Canada Westbrook Greenhouse Systems Full time

    POSITION SUMMARYAs a Sales Representative for Greenhouse Systems you will promote our full portfolio of products - greenhouse structures, heating, benches, shades/curtains, installation services and other supporting items. With your strong people skills, you will develop lasting relationships with customers providing timely quotations, guidance and advice...

  • Sales Representative

    7 days ago

    Lincoln, Canada Westbrook Greenhouse Systems Full time

    POSITION SUMMARYAs a Sales Representative for Greenhouse Systems you will promote our full portfolio of products - greenhouse structures, heating, benches, shades/curtains, installation services and other supporting items. With your strong people skills, you will develop lasting relationships with customers providing timely quotations, guidance and advice...

  • Sales Representative

    7 days ago

    Lincoln, Canada Westbrook Greenhouse Systems Full time

    POSITION SUMMARY As a Sales Representative for Greenhouse Systems you will promote our full portfolio of products - greenhouse structures, heating, benches, shades/curtains, installation services and other supporting items. With your strong people skills, you will develop lasting relationships with customers providing timely quotations, guidance and advice...

  • Customer Service/junior Sales

    2 weeks ago

    Lincoln, Canada Plastruct Polyzone Full time

    Plastruct Polyzone is an industrial plastics Distributor, Fabricator, Machine shop & Installation service provider. We provide a platform for companies to utilize plastics to increase profitability in their business. We do this by providing engineered solutions and producing plastic machined parts, plastic fabrications, and bulk material lining systems, as...

  • Cashier/customer Service for Retail Store

    1 week ago

    Lincoln, Canada Midway Garden Centre Full time

    Looking for cashiers/customer service workers for our retail store of Midway Garden Centre. Multiple positions are available. - Be able to stand for long periods of time - Work in a fast pace environment - Be comfortable with task re-assignment - Be able to organize and prioritize under time constraints - Be able to work well with others and also complete...

  • Cashier/customer Service for Retail Store

    7 months ago

    Lincoln, Canada Midway Garden Centre Full time

    Looking for cashiers/customer service workers for our retail store of Midway Garden Centre. Multiple positions are available. - Be able to stand for long periods of time - Work in a fast pace environment - Be comfortable with task re-assignment - Be able to organize and prioritize under time constraints - Be able to work well with others and also complete...

  • Customer Service Coordinator

    4 weeks ago

    Lincoln, New Brunswick, Canada Westbrook Greenhouses Ltd. Full time

    About Westbrook Greenhouses Ltd.Family owned and professionally managed, Westbrook Greenhouses is a leading grower/supplier of miniature roses and other quality potted plants to mass market retailers and wholesale customers across North America. Our company culture prioritizes exceptional customer service, teamwork, and continuous improvement.Job SummaryWe...

  • Outside Sales Representative

    7 months ago

    Lincoln, Canada Westbrook Trailers Full time

    Family owned and professionally managed, **Westbrook Trailers **is a division of The Westbrook Group of Companies and specializes in the manufacturing of Galvalume steel light duty trailers, and partially assembled kit trailers. The **Sales Representative** will promote Westbrook's brand and product line to powersports and trailer dealers across North...

  • Mws Service Technician

    1 week ago

    Lincoln, Canada AmerisourceBergen Full time

    - What you will be doing - The MWS Service Technician is responsible for providing a high level of customer satisfaction throughout the site selection, ongoing preventative maintenance, customer service, user training of the Micro Weigh System, and related technologies. The Service representative also provides sales support, influence and education of...

  • Landscape Construction Labourer: Full-time Position

    5 months ago

    Lincoln, Canada Bosma Landscape Service Full time

    Bosma Landscape Service is grounds maintenance and landscape design company nestled in the heart of Niagara Wine Country. We are currently seeking individuals interested in full-time employment who possess a positive attitude and strong work ethic to join our growing team within our Construction division. **What will you be doing? *FULL-TIME POSITIONS...

  • Route Sales Representative

    7 months ago

    Lincoln, Canada Northland Floral Full time

    Established in 1995 in the heart of Niagara Region, **Northland Inc.** is an innovative and growing leader in the floral industry. It is our humble purpose to deliver memories across North America with our vast and unrivalled assortment of fresh cut flowers, bouquets, arrangements, potted plants, greens, and supplies. At Northland, our mission is to serve...

  • Bilingual Customer Support

    7 months ago

    Lincoln, Canada Westbrook Trailers Full time

    Family owned and professionally managed, **Westbrook Trailers **is a division of The Westbrook Group of Companies specializing in the manufacturing of Galvalume steel light duty trailers, and partially assembled kit trailers. The Customer Support and Product Listing Specialist will be a vital link between our valued customers, our products, and the brand's...

  • Bilingual Customer Support

    7 months ago

    Lincoln, Canada Westbrook Trailers Full time

    Family owned and professionally managed, **Westbrook Trailers **is a division of The Westbrook Group of Companies specializing in the manufacturing of Galvalume steel light duty trailers, and partially assembled kit trailers. The Customer Support and Product Listing Specialist will be a vital link between our valued customers, our products, and the brand's...