Customer Service Representative

4 months ago

Lincoln, Canada Hendriks Greenhouses Full time

**Hendriks Greenhouses is looking for a customer focused, self starter to be the newest member of our dynamic Customer Services/Sales team**

**Please note that this position is a maternity leave coverage contract**

At Hendriks Greenhouses, we are passionate about agriculture. Each day we focus our efforts on quality, service, and innovation. In doing so, our goal is to make a positive impact on the lives of those who share our enthusiasm: our employees, families, and customers.

The Customer Service/Sales Support person will interact with our wholesale customers to provide information in response to inquires about products and services. They will work cooperatively with production and members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales targets while increasing customer satisfaction.

Job duties include:

- Accurately processing customer transactions into the ERP system such as orders, pre-orders or quotes
- Generate invoices for customer orders and adhere to CFIA requirements for US paperwork
- Generate new and repeat sales by providing product information in a timely manner
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Recommend alternate products based on cost, availability or specifications and in-stock items
- Process and manage pre-books. Obtain accurate information from purchasing relating to shipment dates and expected date of delivery
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
- Fill requests for catalogs, information or samples
- Remain current on consumer preferences, product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
- Maintain accurate and up to date customer files
- Printing UPC's and labels and providing back-up to other customer service staff

**Requirements**:

- Proven organizational and planning skills
- Strong computer skills, specifically in Excel and data entry
- Ability to work under minimum supervision
- Excellent oral and written communication skills
- At Hendriks Greenhouses, we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We are happy to discuss any need for accommodation and will make every effort to meet those needs in a timely manner. Please advise the Human Resources Department if you require accommodation throughout the recruitment and selection processes and/or within the work environment. Information received in relation to accommodation measures will be addressed confidentially_

**Job Types**: Full-time, Fixed term contract

**Salary**: From $21.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

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