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Commercial Insurance Team Lead

2 months ago

Kitchener, Ontario, Canada BrokerLink Full time

About BrokerLink

At BrokerLink, we're committed to living our values of integrity, respect, customer-driven mindset, excellence, and generosity. These values drive our diversity and inclusion efforts to create a respectful and inclusive work environment.

Our Culture

We're looking for like-minded individuals who share our passion for delivering exceptional customer service and carrying themselves with professionalism. We invest in our team members' success, and our purpose of 'helping people' motivates us to attract and retain top talent.

Our Benefits

  • Flexible health and dental insurance benefits package
  • Personal spending amount for a healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • 'Dress for your day', dress according to your daily schedule
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers, and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and starting at 3 weeks of vacation per year
  • Working for an employer recognized as one of Canada's best employers

The Role

We're seeking a Branch Manager, Commercial Insurance to join our team and work out of our Kitchener branch in our Western Ontario Region on a permanent full-time basis.

Key Responsibilities

  • Build and lead a highly engaged team
  • Drive growth and deliver exceptional customer experience
  • Work with management team and peers to develop business strategies
  • Implement and execute on these plans by leveraging team talents and skills
  • Contribute to driving growth and brand awareness in the territory
  • Accountable for overall recruiting and staffing of the team
  • Responsible for managing, coaching, and developing the team
  • Building and executing Engagement Action Plans
  • Responsible for ensuring quality of service meets expected standards
  • Examine customer experience and implement tools and programs to enhance it
  • Analyze and resolve service and sales problems
  • Develop and maintain strong working relationships with key insurer partners
  • Assist in preparing and monitoring branch level operating and expense budgets

Requirements

  • Leadership and management experience in insurance brokerage operations
  • Strong track record of leading highly engaged teams across multiple locations
  • Experience leading in a hybrid environment
  • Understanding of customer needs (internal and external)
  • Strong communication and negotiation skills
  • Strong team player and collaborator
  • College or university degree in a related area or commensurate work experience
  • Management of projects or initiatives outside of daily areas of responsibilities with multiple stakeholders
  • Analytical and problem-solving abilities
  • Required to travel within the region as needed