Case Management Supervisor
1 week ago
Job Summary:
The Canadian Red Cross is seeking a highly skilled Case Management Supervisor to join our team. As a key member of our Case Management team, you will be responsible for overseeing and ensuring appropriately balanced caseload assignments for Case Managers based on type and complexity of case files.
Key Responsibilities:
- Oversee and ensure appropriately balanced caseload assignments for Case Managers based on type and complexity of case files.
- Coordinate with other Supervisors to ensure that caseload is balanced across individual Case Managers and the overall Case Management team.
- Support Case Managers to provide appropriate and timely assistance based on approved programs and services.
- Ensure inclusive access to provision of appropriate services as assigned, based on the approved programs and in alignment with the Case Management methodology.
- Provide direct assistance and/or referrals to individuals with additional support as within the Supervisor's designated level of authority.
- Consolidate and report on emerging trends related to individual recovery and community capacity to inform programming.
- Complete and maintain reports as per CRC standards using applicable systems and tools.
- Provide continuous feedback on the performance of Case Managers.
Requirements:
- College degree in a related field, and 2 to 4 years of experience working in customer service, case management, disaster recovery, health services or a related field.
- Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work or psychology.
- Experience in emergency setting an asset.
- Experience as a supervisor to multiple people required.
- Experience working in difficult and stressful working conditions.
- Experience using database systems required; experience using EMIS an asset.
- Supervisors must complete any identified trainings/orientations required for this position including training in the Emergency Management Information System (EMIS).
- Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
- Current First Aid certification or willingness to take training.
- Current Psychological First Aid Certification or willingness to take training.
- Language – must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages considered an asset.
Working Conditions:
- The majority of the work is performed in an environment which is mostly clean and comfortable.
- Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries).
- Ability to respond during non-traditional hours (i.e. late nights or weekends) and long hours of work in a demanding context.
- Ability to be on-call when scheduled, as required.
- Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum).
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
-
Case Management Supervisor
14 hours ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Title: Case Management SupervisorJob Summary:We are seeking a highly skilled Case Management Supervisor to join our team at the Canadian Red Cross. As a Case Management Supervisor, you will be responsible for overseeing and ensuring appropriately balanced caseload assignments for Case Managers based on type and complexity of case files. You will also...
-
Case Management Supervisor
12 hours ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Title: Case Management SupervisorJob Summary:We are seeking a highly skilled Case Management Supervisor to join our team at the Canadian Red Cross. As a Case Management Supervisor, you will be responsible for overseeing and ensuring appropriately balanced caseload assignments for Case Managers based on type and complexity of case files. You will also...
-
Supervisor, Customized Case Management
1 week ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:The Canadian Red Cross is seeking a Supervisor, Customized Case Management to join our team. As a key member of our case management team, you will be responsible for supervising case management staff, planning and coordinating case management activities, and ensuring that clients receive high-quality services.Key Responsibilities:Supervise case...
-
Supervisor, Customized Case Management
1 week ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:The Canadian Red Cross is seeking a Supervisor, Customized Case Management to join our team. As a key member of our case management team, you will be responsible for supervising case management staff, planning and coordinating case management activities, and ensuring that clients receive high-quality services.Key Responsibilities:Supervise case...
-
Case Management Supervisor
4 days ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:The Canadian Red Cross is seeking a highly skilled Case Management Supervisor to lead our team of Case Managers. As a key member of our team, you will be responsible for overseeing and ensuring that our Case Managers have a balanced caseload, providing supervision and support to ensure that our clients receive the best possible service.Key...
-
Case Management Supervisor
3 days ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:The Canadian Red Cross is seeking a highly skilled Case Management Supervisor to lead our team of Case Managers. As a key member of our team, you will be responsible for overseeing and ensuring that our Case Managers have a balanced caseload, providing supervision and support to ensure that our clients receive the best possible service.Key...
-
Case Management Supervisor
1 week ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:The Canadian Red Cross is seeking a highly skilled Case Management Supervisor to join our team. As a key member of our Case Management team, you will be responsible for overseeing and ensuring appropriately balanced caseload assignments for Case Managers based on type and complexity of case files.Key Responsibilities:Oversee and ensure...
-
Case Management Supervisor
1 week ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:The Canadian Red Cross is seeking a highly skilled Case Management Supervisor to join our team. As a key member of our Case Management team, you will be responsible for overseeing and ensuring appropriately balanced caseload assignments for Case Managers based on type and complexity of case files.Key Responsibilities:Oversee and ensure...
-
Case Management Team Leader
4 weeks ago
Edmonton, Alberta, Canada Canadian Red Cross Full timePosition: Case Management Supervisor Work Location: Remote Employment Type: Temporary Full-Time Compensation: $36.62 per hour The Canadian Red Cross (CRC) is a distinguished non-profit organization dedicated to assisting individuals and communities in Canada and globally during times of crisis. Recognized as Canada's Best Employers 2024, we...
-
Customized Case Management Lead
7 days ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:The Canadian Red Cross is seeking a Supervisor, Customized Case Management to join our team. As a key member of our case management team, you will be responsible for supervising case management staff, planning and coordinating case management activities, and ensuring that clients receive high-quality services.Key Responsibilities:Supervise case...
-
Customized Case Management Lead
1 week ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:The Canadian Red Cross is seeking a Supervisor, Customized Case Management to join our team. As a key member of our case management team, you will be responsible for supervising case management staff, planning and coordinating case management activities, and ensuring that clients receive high-quality services.Key Responsibilities:Supervise case...
-
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:The Canadian Red Cross is seeking a Supervisor, Customized Case Management to join our team. As a key member of our Case Management team, you will be responsible for supervising a team of case managers, providing guidance and support to ensure the delivery of high-quality services to our clients.Key Responsibilities:Supervise a team of case...
-
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:The Canadian Red Cross is seeking a Supervisor, Customized Case Management to join our team. As a key member of our Case Management team, you will be responsible for supervising a team of case managers, providing guidance and support to ensure the delivery of high-quality services to our clients.Key Responsibilities:Supervise a team of case...
-
Case Management Team Leader
4 weeks ago
Edmonton, Alberta, Canada Canadian Red Cross Full timePosition: Case Management Supervisor Work Location: Remote Employment Type: Temporary Full-Time Compensation: $36.62 per hour The Canadian Red Cross (CRC) is a distinguished non-profit organization dedicated to assisting individuals and communities in Canada and globally during times of crisis, while also fostering resilience. As a recognized...
-
Case Management Team Leader
4 weeks ago
Edmonton, Alberta, Canada Canadian Red Cross Full timePosition Title: Case Management Supervisor Work Location: Remote Employment Type: Temporary Full-Time Compensation: $36.62 per hour The Canadian Red Cross (CRC) is a renowned not-for-profit organization dedicated to assisting individuals and communities in Canada and globally during critical times. Recognized as Canada’s Best Employers 2024,...
-
Case Manager
12 hours ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Title: Case ManagerWe are seeking a skilled Case Manager to join our team at the Canadian Red Cross. As a Case Manager, you will play a critical role in supporting individuals impacted by disruptive events through case management.Responsibilities:Provide confidential and empathetic support to individuals in a one-on-one setting, listening to their...
-
Case Manager
10 hours ago
Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Title: Case ManagerWe are seeking a skilled Case Manager to join our team at the Canadian Red Cross. As a Case Manager, you will play a critical role in supporting individuals impacted by disruptive events through case management.Responsibilities:Provide confidential and empathetic support to individuals in a one-on-one setting, listening to their...
-
Nurse Case Manager
12 hours ago
Edmonton, Alberta, Canada Alberta Health Services Full timeYour Opportunity:At Alberta Health Services, we are dedicated to enhancing care in the community, helping people be healthy, well, and independent in their homes and communities. Our Edmonton Zone Continuing Care team provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services, and Palliative...
-
Nurse Case Manager
9 hours ago
Edmonton, Alberta, Canada Alberta Health Services Full timeYour Opportunity:At Alberta Health Services, we are dedicated to enhancing care in the community, helping people be healthy, well, and independent in their homes and communities. Our Edmonton Zone Continuing Care team provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services, and Palliative...
-
Investigator - Case Manager
2 weeks ago
Edmonton, Alberta, Canada Government of Alberta Full timeInvestigatorAs an Investigator with the Government of Alberta, you will play a critical role in facilitating decision making through the provision of professional and accurate information.Key ResponsibilitiesConduct thorough investigations and prepare comprehensive reports to support case management.Analyze results and provide expert recommendations to...