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Case Management Supervisor, Canadian Red Cross
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Edmonton, Alberta, Canada Canadian Red Cross Full timeJob Summary:We are seeking a skilled Case Manager to join our team at the Canadian Red Cross. As a Case Manager, you will play a critical role in supporting individuals impacted by disruptive events through case management.Key Responsibilities:Work with individuals in a confidential and empathetic setting to identify their needs and develop a recovery...
Case Management Supervisor
2 months ago
Job Summary:
The Canadian Red Cross is seeking a highly skilled Case Management Supervisor to lead our team of Case Managers. As a key member of our team, you will be responsible for overseeing and ensuring that our Case Managers have a balanced caseload, providing supervision and support to ensure that our clients receive the best possible service.
Key Responsibilities:
- Oversee and ensure that Case Managers have a balanced caseload, taking into account the type and complexity of case files.
- Coordinate with other Supervisors to ensure that the caseload is balanced across individual Case Managers and the overall Case Management team.
- Support Case Managers to provide appropriate and timely assistance based on approved programs and services.
- Ensure inclusive access to provision of appropriate services as assigned, based on the approved programs and in alignment with the Case Management methodology.
- Provide direct assistance and/or referrals to individuals with additional support as within the Supervisor's designated level of authority.
- Consolidate and report on emerging trends related to individual recovery and community capacity to inform programming.
- Complete and maintain reports as per CRC standards using applicable systems and tools.
- Provide continuous feedback on the performance of Case Managers.
Requirements:
- College degree in a related field, and 2 to 4 years of experience working in customer service, case management, disaster recovery, health services or a related field.
- Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work or psychology.
- Experience in emergency setting an asset.
- Experience as a supervisor to multiple people required.
- Experience working in difficult and stressful working conditions.
- Experience using database systems required; experience using EMIS an asset.
- Supervisors must complete any identified trainings/orientations required for this position including training in the Emergency Management Information System (EMIS).
- Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
- Current First Aid certification or willingness to take training.
- Current Psychological First Aid Certification or willingness to take training.
- Language – must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages considered an asset.
Working Conditions:
- The majority of the work is performed in an environment which is mostly clean and comfortable.
- Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries).
- Ability to respond during non-traditional hours (i.e. late nights or weekends) and long hours of work in a demanding context.
- Ability to be on-call when scheduled, as required.
- Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum).
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
