Customer Service Optimization Specialist

7 days ago


Markham, Ontario, Canada Enercare Inc. Full time

Enercare Inc. offers an exciting opportunity for a Customer Service Optimization Specialist to join our team in Markham, Ontario. The successful candidate will be responsible for managing daily schedules, optimizing board set-up, and utilizing rescheduling tools to drive productivity and meet monthly maintenance numbers.

As a key member of our team, you will proactively manage chargeable calls, validate chargeable calls identified, and provide insight on customer service plans. You will also handle unsuitable/escalations by managing customer requests for revised appointments and resolving outstanding issues in queues.

We are seeking a highly organized individual with excellent interpersonal skills who can work well under pressure and understand various business processes in relation to different products and services offered. If you are passionate about delivering 5-star customer service and have a strong ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs, we would love to hear from you.

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. We offer comprehensive benefits, savings match plans, overtime, shift premiums, and a DC Pension Plan after 24 months.

Job Description
  • Manage daily schedules and optimize board set-up to drive productivity and meet monthly maintenance numbers
  • Proactively manage chargeable calls, validate chargeable calls identified, and provide insight on customer service plans
  • Handle unsuitable/escalations by managing customer requests for revised appointments and resolving outstanding issues in queues
Required Skills and Qualifications
  • Excellent interpersonal skills and ability to work well under pressure
  • Strong organizational skills and ability to concurrently use various computer information packages
  • Ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs
Benefits

We offer comprehensive benefits, savings match plans, overtime, shift premiums, and a DC Pension Plan after 24 months.

Others

Please note that this position applies to UNIFOR Local 975.



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