Director of Workforce Optimization

18 hours ago


Markham, Ontario, Canada Enercare Inc. Full time

Enercare Inc., a leading home and commercial services company, seeks a Director of Workforce Optimization to oversee planning and resource utilization in our contact center. As a strategic leader, you will work closely with internal partners to create business cases and financial forecasts based on workforce demand. Your expertise in vendor management and operational efficiency will ensure an exceptional customer experience.

We are committed to providing energy-efficient products and services to Canadians, and we strive to make a positive impact in the communities we operate in. Our company values include embracing change and supporting our team members. We believe in promoting a culture of health, safety, and wellness within our organization.

The ideal candidate will have a bachelor's degree in business administration or a related field, along with progressive workforce management experience supporting contact centers. Strong analytical skills, technical proficiency in contact center technology, and leadership abilities are essential for this role. If you are passionate about optimizing resources and driving business growth, we encourage you to apply.

Our company operates under several brands, including Enercare, Service Experts, and HydroSolution, serving Canadians across various provinces. We are a subsidiary of Brookfield Infrastructure Partners LP, a global leader in alternative assets. We offer a competitive salary range of $120,000 - $160,000 per year, depending on qualifications and experience. In addition to a comprehensive compensation package, we provide opportunities for professional growth and development.



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