Multilingual Customer Service Specialist

1 month ago


Markham, Ontario, Canada Randstad Full time

We are currently seeking a Multilingual Customer Service Specialist to join our client, one of Canada's largest insurance and financial services companies.

Role Overview

This role involves working as part of a team to deliver exceptional customer service in both English and French languages. The ideal candidate will have excellent communication skills, be proficient in Microsoft Office, and have a strong problem-solving ability.

About the Company

Our client is a well-established company with a strong presence in the insurance and financial services industry. They offer a competitive salary and a comprehensive benefits package.

Job Responsibilities

The successful candidate will be responsible for:

  • Responding to customer inquiries via phone, email, or chat;
  • Providing solutions to customer complaints and issues;
  • Working collaboratively with other teams to resolve complex customer issues;
  • Maintaining accurate records of customer interactions;
  • Participating in ongoing training and development to improve language skills and product knowledge.
Requirements

To be considered for this role, you must possess:

  • Bachelor's degree in any field;
  • Excellent written and verbal communication skills in both English and French;
  • Ability to work in a fast-paced environment with multiple priorities;
  • Strong problem-solving and analytical skills;
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint;
  • Availability to work Monday to Friday, 9am-5pm.
Compensation

The estimated salary for this role is between $55,000 - $65,000 per year, depending on experience. In addition to a competitive salary, our client offers a comprehensive benefits package, including health, dental, and vision coverage, as well as a generous paid time off policy.

Please note that these figures are estimates based on national averages and may vary depending on location and industry standards.



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