Customer Service Specialist

4 days ago

Markham, Ontario, Canada Recrute Action Full time
Role Overview

This customer service specialist position in the insurance industry offers a unique blend of on-site and hybrid work opportunities. With two weeks of comprehensive training, you'll be equipped to provide exceptional support to customers and brokers, resolving billing inquiries and addressing various issues.

What We Offer

• A competitive hourly salary of $19.15, reflecting your value to our team.

• A 5-month contract with the possibility of transitioning to a permanent role, offering stability and growth opportunities.

• Full-time position: 37.50 hours per week, allowing for a healthy work-life balance.

• All necessary training will be provided on-site, ensuring a smooth transition into this exciting new challenge.

• Rotating work schedule, Monday to Friday, from 8 am to 8 pm, promoting flexibility and adaptability.

• The opportunity to develop a hybrid role, combining on-site and remote work, enhancing your skills and experience.

• As part of a passionate and inclusive team of professionals, you'll enjoy a collaborative environment that fosters growth and development.

Responsibilities

• Deliver outstanding customer service to customers and brokers, addressing billing inquiries with professionalism and courtesy.

• Investigate and resolve discrepancies in billing matters, working closely with brokers and underwriters to ensure seamless resolution.

• Triage and direct insurance or claims inquiries to the appropriate department for further assistance, providing clear guidance and support.

• Communicate effectively and empathetically with customers through telephony and email, presenting available programs and services in a clear and concise manner.

• Identify and interpret customer needs, responding appropriately and professionally to deliver exceptional results.

• Gather relevant information systematically to ensure seamless customer interactions, building trust and rapport.

• Take ownership of customer relations through commitment to service and follow-up, driving customer satisfaction and loyalty.

Requirements

• 1-2 years of contact center experience is highly desirable, demonstrating your expertise and dedication to the field.

• Customer service experience, preferably in a call center environment, showcasing your ability to handle diverse situations and challenges.

• Ability to handle a minimum of 70+ calls per day, with top performers managing up to 100 calls daily, highlighting your efficiency and productivity.

• Strong telephone and email communication skills with professional etiquette, essential for building strong relationships with customers and colleagues.

• Excellent problem-solving skills and ability to analyze and resolve customer concerns, demonstrating your critical thinking and creativity.

• Ability to multi-task effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.

• Quick adaptability to changing surroundings and processes, showcasing your flexibility and willingness to learn.

• Proficiency in word processing, Excel, and various Windows-based applications, enhancing your technical skills and versatility.

• Reliability in attendance and punctuality is crucial, ensuring timely delivery of high-quality results.

• Flexibility regarding working hours and shift assignments is required, demonstrating your adaptability and commitment to the team.

• Bilingual fluency in English and French (spoken and written) is an asset, supporting clients in both languages and fostering global connections.

About Recruit Action

Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses, ensuring a seamless and efficient hiring process.

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