Parts Counter Specialist

7 days ago

Sherwood Park, Alberta, Canada AutoCanada Full time

Job Summary

We are seeking a highly skilled and experienced Parts Counter Specialist to join our team at AutoCanada. As a key member of our Parts Department, you will be responsible for providing exceptional customer service and ensuring the efficient processing of parts orders.

Key Responsibilities

  • Assist customers in selecting required parts in a friendly, professional, and efficient manner.
  • Inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
  • Answer phone calls, providing price quotes and other information.
  • Review body shop estimates to ensure the parts ordered are correct and all pricing is in line with the estimate.
  • Provide high-level service to internal and external customers.
  • Pull and fill orders from stock.
  • Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
  • Notify the service advisor and the customer when special-ordered parts have been received.
  • Notify the body shop when all parts have arrived and when they will be delivered.
  • Pull orders for delivery to the body shop, making sure all parts are tagged with customer names and job number.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required.
  • Replenish assigned inventory daily.
  • Assist outside sales representatives with their orders.
  • Make sure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure that all charge sales are signed by the customer.
  • Ensure that all customers receive their copy of the invoice.
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Issue and track requested shop tools to technicians.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Solicit assigned accounts by phone.
  • Keep the front and rear counter areas clean and uncluttered.
  • Clean computer terminals and printers daily.
  • Participate in all training programs made available.
  • Keep current on new products and product updates.
  • Participate with the parts manager in maintaining a lost sales tracking program.
  • Maintain a professional appearance.

Requirements

  • 3-5 years of experience in a parts counter, technician, or equivalent role (FCA experience preferred).
  • Completion of a related post-secondary program and/or training courses is considered an asset.
  • Experience with CDK, MPI Edge, and Star Parts is considered an asset.
  • A detailed understanding of Parts and Service operations and inventory management.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Strong organizational and time management skills.
  • A person of professionalism and high integrity who is trusted by others and consistently honours their commitments.
  • Detail-oriented, self-motivated, and resourceful.
  • High-level skills in Word, Excel, and MS Office, etc.
  • Ability to meet physical demands such as heavy lifting, standing for long periods of time.
  • Must possess a valid driver's license and have a safe driving history.

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