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Equipment Parts Specialist

3 months ago


Sherwood Park, Alberta, Canada Blackstone Industrial Services Full time

Blackstone Industrial Services is a prominent provider of essential rotating equipment components and solutions. Our focus is on enhancing the reliability and efficiency of industrial machinery through a diverse array of components and specialized knowledge. We are currently in search of a dedicated and proficient Technical Equipment & Parts Representative.

Key Responsibilities:

  • Determine the correct components by collaborating closely with clients to assess their specific requirements.
  • Create unit-specific parts kits to optimize maintenance and repair workflows for our clients.
  • Oversee customer inventory strategies to maintain ideal stock levels and ensure prompt availability of components.
  • Work alongside clients and sales teams to recommend replacement units for outdated equipment or propose factory options for upgrades and material modifications to existing units.
  • Guide clients and service teams on the scope of work for various types of equipment and offer advice on maintenance-related specifications.
  • Ensure precise documentation of parts usage, inventory status, and client interactions utilizing suitable software and systems.
  • Foster strong relationships with clients, OEMs, and internal teams to ensure seamless operations and effective communication.
  • Serve as a technical resource for clients, offering support and guidance on equipment-related inquiries and challenges.

Qualifications:

  • Diploma in Mechanical Engineering Technology
  • Experience with CAD is advantageous
  • Strong mechanical aptitude with a comprehensive understanding of machinery and equipment operations.
  • Prior experience in a parts fulfillment or workshop environment
  • Robust technical skills with the capacity to comprehend intricate equipment and parts specifications.
  • Exceptional communication and interpersonal abilities, with a knack for effective collaboration with clients, sales teams, and internal departments.
  • Capability to perform well under pressure and adjust to shifting priorities in a dynamic environment.
  • Proficiency in inventory management software and Microsoft Office Suite.
  • Detail-oriented with excellent organizational skills and the ability to prioritize tasks efficiently.
  • Ability to manage sensitive information with the highest level of confidentiality, tact, and integrity.