McDonald's Consultant

4 weeks ago

Toronto, Ontario, Canada McDonald's Full time
Job Title: McDonald's Consultant

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

Job Description:

Position title: McDonald's Consultant
Department: Chief of Staff
Position band: Supervisory/Consultant (Global Grade 3)
Reports to: McDonald's in Walmart Director
Type of position: Full-time / Permanent

The Opportunity
The McDonald's Consultant is a full-time, permanent opportunity reporting to the McDonald's in Walmart Director. The Consultant will be supporting the McDonald's in Walmart portfolio including playing a key role in collaborating with the cross-functional corporate team, vendor management and relationship building. Key stakeholders include, Walmart Canada, the McDonald's in Walmart Advisory Board, Field Service, Franchisees and our Leadership Team.

Who you are
You thrive in a collaborative team environment and enjoy building productive work relationships with internal and external teams. You have strong project management and administrative skills to move the team forward and make an impact on strategic initiatives. You are a critical thinker, with strong communication skills to effectively support the team in a fast-paced and agile environment.

What's in it for you?
This is an unparalleled opportunity to join a winning organization during an exciting time of transformational change. You will gain exposure across all levels of the organization, from your team members to the Executives and Franchisees. You are looking for a company with a winning culture where you can grow in depth and breadth while making a tangible impact on central initiatives.

Principal Accountabilities
In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

People/Relationship Management

  • Supports, coordinates and tracks the performance of staff across various disciplines that support the McDonald's in Walmart portfolio.
  • Leads cross-functional efforts to create, implement and measures the execution of the McDonald's in Walmart business plan
  • Works directly with the McDonald's in Walmart Owner Operator Advisory Board to facilitate strong collaboration and engagement in the McDonald's in Walmart business plan.
  • Provides coaching and mentoring to field stakeholders like Business and Operations consultants and Finance that can help them grow the McDonald's in Walmart Business.
  • Role models and reinforces the leadership behaviors and advanced influencing skills to gain commitment from Franchisees, Field Leaders and Vendors.
  • Provides rewards and recognition for Franchisees and Management Teams.
  • Manages and leverages relationships with important vendors including, but not limited to, Walmart Canada and CRBE.
  • Maintains professional relationships with peers in other corporations and outside organizations.
  • Track progress on all deployment projects and activities, reporting status to stakeholders

QSC/Sales Building

  • Protects the McDonald's brand to ensure that their restaurants meet McDonald's QSC, safety and sanitation standards.
  • Develops short- and long-term plans and strategies that help build the top and bottom line.
  • Partners with key stakeholders in Marketing, Digital, Delivery and Finance to ensure strategies work for the portfolio.
  • Leads, supports and mentors those responsible for working directly with Franchisees to improve the results of restaurant systems (scheduling, ordering, training, planned maintenance, etc.) and to create and accomplish long-term restaurant objectives.
  • Partners with cross-functional groups to implement and execute new products and processes within the McDonald's in Walmart portfolio.
  • Supports efforts to define and track service-level objectives for important McDonald's in Walmart initiatives.
  • Works directly with vendors or suppliers to rectify escalations impacting restaurant performance or the experience of guests.

Financial Management

  • Ensures that the McDonald's in Walmart portfolio meets the planned financial commitments to the system.
  • Works directly with Finance and Business Insights to ensure restaurant tactics are financially successful and contributing to the long-term goals of the portfolio.
Qualifications:
  • 5+ years of McDonald's restaurant (or other QSR) operations experience demonstrating an expert knowledge of operations procedures and key restaurant performance metrics.
  • Experience participating in cross-functional teams to drive business performance.
  • Exceptional relationship building, influence and communication skills specific to McDonald's franchise and corporate organization.
  • Strong organizational skills to coordinate multiple projects at any given time.
  • Ability to collaborate with numerous stakeholders and demonstrate the OneTeam approach.
  • Ability to navigate through an ambiguous, ever-changing environment.
  • A Self-starter who can identify the important priorities while multi-tasking.
  • Ability to travel periodically within Canada.
Additional Information:

McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

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