IT Support Specialist
1 week ago
**Job Summary:**
The IT Support Specialist will be responsible for providing technical support to end-users, ensuring the smooth operation of computer systems, networks, and applications. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of computer hardware and software.
Key Responsibilities:
- Technical Support: Provide technical assistance to end-users via phone, email, or in-person, resolving hardware and software issues.
- Problem Resolution: Analyze and resolve complex technical issues, escalating issues to senior technicians or vendors as needed.
- Documentation: Maintain accurate records of technical support activities, including troubleshooting steps and resolutions.
- Inventory Management: Maintain an inventory of computer equipment, software, and peripherals, ensuring accurate tracking and reporting.
- Team Collaboration: Work collaboratively with the IT team to resolve technical issues, share knowledge, and improve processes.
Requirements:
- Education: College diploma or university degree in Computer Science or related field, or equivalent work experience.
- Experience: 3-5 years of experience in a technical support role, with a strong understanding of computer hardware and software.
- Skills: Excellent communication and problem-solving skills, with a strong attention to detail and ability to work in a fast-paced environment.
Working Conditions:
- Work Environment: The IT Support Specialist will work in a dynamic and fast-paced environment, with a focus on providing excellent customer service.
- Physical Demands: The role requires the ability to lift and transport moderately heavy objects, such as computers and peripherals.
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