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Technical Support Specialist

2 months ago

Cornwall, Canada Xplornet Full time
About the Role

Xplore Inc. is seeking a highly skilled Technical Support Specialist to join our team in Cornwall, Ontario. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Advanced technical troubleshooting with customers to resolve concerns related to internet/network connectivity and email
  • Providing a high level of customer satisfaction by interacting with customers in a courteous, knowledgeable and professional manner
  • Liaising with internal departments to investigate and escalate technical issues as appropriate
  • Documenting and prioritizing trouble tickets and technical issues on customer accounts
  • Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements
Requirements
  • Completion of post-secondary education in a related field (or equivalent level of experience)
  • Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
  • Previous customer service experience is an asset
  • Strong computer and troubleshooting skills with the ability to analyze and solve problems
  • Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
  • Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
  • Self-motivated and driven with good time management and organizational skills
  • Ability to follow guidelines and strong attention to detail
  • Ability to prioritize and multi-task while adapting in a fast-paced work environment
  • Bilingualism is an asset (French/English)
About Xplore Inc.

Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. We are committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Xplore Inc. is committed to the relentless pursuit of an improved broadband experience for all Canadians. We are building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.