Front Desk Ambassador, Canadian Rockies
23 hours ago
About Us
">We are Pursuit Collection, a hospitality company that offers unforgettable experiences in the heart of the Canadian Rockies. Our team is dedicated to providing exceptional guest services and creating lasting memories for our visitors.
">Your Role
">We are seeking a highly motivated and customer-focused Front Desk Ambassador to join our team at the Prince of Wales Hotel. As a Front Desk Ambassador, you will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of cleanliness and organization in the front office area.
">About the Job
">This is a seasonal position available for Spring/Summer 2025. The starting salary for this position is $19.00 per hour. As a Front Desk Ambassador, you will have the opportunity to work in a fast-paced environment, manage multiple tasks at once, and provide excellent guest service while working independently or as part of a larger team.
">Key Responsibilities
">- ">
- Greet guests in a welcoming and enthusiastic manner">
- Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests">
- Communicate with housekeeping, bell, and maintenance departments to update the status of room readiness, arrivals, and departures">
- Assist guests with elevator, and luggage as needed">
- Complete night audit and reports via Maestro PMS">
- Diligently track, checks and records all daily transactions including cash, debit, credit, and room charges">
- Effectively resolves/balances any discrepancies found within night audit process and reports any findings to Front Office Manager">
- Acts as additional security for the hotel and our guests">
- Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting">
- Listen to guest concerns and resolve issues to the best of your ability">
- Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day">
- Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team">
- Keeps record of potential safety and maintenance issues and communicates details to appropriate departments">
- Offer assistance to guests and teammates where needed">
- A utility player who can complete a variety of job duties">
- Perform other duties as requested by management">
Requirements
">We are looking for an individual with previous front desk experience, a strong work ethic, and commitment to the team and guest. The ideal candidate will be able to work solo or as part of a larger team, possess excellent communication skills, and be willing to go the extra mile to ensure exceptional guest service.
">Benefits
">As a member of our team, you will enjoy a range of benefits, including:
">- ">
- Free access to Pursuit attractions and 50% off for friends">
- Discounts on hotel stays, dining, and retail">
- Access to subsidized mental health and wellness resources">
About Your Work Environment
">You will be working in a beautiful and inspiring location, surrounded by breathtaking scenery and wildlife. You will have the opportunity to meet team members from across the globe and participate in team events. However, you will also need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.
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