Front Desk Representative
1 week ago
The University of Calgary is a top research university located in Canada's most enterprising city. We are seeking a skilled Front Desk Representative to join our team at the Olympic Oval.
Job Summary:
We are looking for a dynamic individual to provide exceptional customer service and support to guests, staff, and athletes at the Olympic Oval. As a Front Desk Representative, you will be responsible for operating the point-of-sale system, handling cash transactions, and providing information about the facility and its programs.
About the Role:
- Operate the POS system for skating admissions, athlete fees, and other monetary transactions
- Complete opening and closing duty checklists, balance cash outs, and provide proper reporting for your shift
- Organize and keep the facility tidy, including the front office, weight room, weight cage, and stretching mats
- Use office equipment, including printers, photocopiers, and fax machines
- Respond pleasantly, accurately, and professionally to general telephone, email, and in-person inquiries and requests from staff and guests
- Manage couriers and prepare outgoing mail
- Use a hand-held radio for within-facility communications
- Ensure guests adhere to policies and procedures; educate on safety protocols as required
- Engage guests throughout the Oval to ensure a premium guest experience
- Control access to facilities by understanding guests and partners in the building and learning internal scheduling programs
- Maintain a professional appearance and attitude
- Know and enforce Olympic Oval policies and educate guests on safety protocols
- Assist operations during first aid calls, Zamboni crossings, and other situations as required
Requirements:
- Proven strong communication skills and previous experience in a customer service environment
- Excellent organizational and multi-tasking skills
- Ability to work independently and prioritize, as well as work with a team
- Kinesiology student, sport experience, and/or speed skating knowledge is an asset
- Experience in cash handling, payment card industry, and utilizing a POS system is an asset
- Good working knowledge of Microsoft Office applications
- Ability to skate for two-hour periods and lift up to 50 pounds is an asset
- Current SFA and CPR certifications is an asset
Salary Range: $40,000 - $55,000 per annum (based on qualifications and experience)
Location: University of Calgary, Calgary, AB
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