Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team as an Order Desk Administrator in SE Calgary. As a key member of our order desk team, you will play a crucial role in ensuring seamless customer experiences and supporting our inside sales team with quotation requests.
Responsibilities- Process orders and quotations using various methods while providing exceptional support to our inside sales team.
- Maintain accurate and up-to-date sales orders within our system.
- Develop strong relationships with customers through effective communication via phone and email.
- Efficiently resolve delivery issues in a timely and professional manner.
- Foster a positive experience for customers by actively meeting their needs and exceeding expectations.
- Collaborate closely with the customer, sales, and shipping teams to ensure seamless coordination.
- Prior experience in customer service within manufacturing or a related industry is highly desirable.
- Professional phone etiquette and excellent customer service skills are essential.
- A proven ability to thrive in high-volume, fast-paced environments.
- Strong multitasking, prioritization, and time management skills.
- Excellent problem-solving, mathematical, and organizational skills.
- A strong work ethic and positive team attitude.
- Comfortable working with diverse individuals and groups.
- High proficiency in MS Office, including Excel and Outlook.
- Exceptional customer service and relationship-building skills.
- Attention to detail and strong data entry skills.
This position requires someone who is passionate about delivering exceptional customer service and has a strong ability to work independently and collaboratively as part of a team. If you have experience in internal customer service or have worked on an order desk before, we encourage you to apply.
About Equation Staffing Solutions:
We are a successful, award-winning Calgary-based staffing and recruitment agency specializing in temporary, contract, and permanent placements across various industries, including oil and gas, warehousing & transportation, finance & accounting, banking, healthcare, education, engineering & technology, manufacturing, construction, agriculture, and government. Our job families include general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management, and information management.
In this role, you can expect a competitive salary, paid time off, and opportunities for growth and development. Estimated annual salary: $45,000 - $55,000 based on location and experience.
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