Front Desk Ambassador at the Olympic Oval

4 days ago


Calgary, Alberta, Canada The University of Calgary Full time
About the Role
The University of Calgary is currently seeking a Guest Relations Attendant to join our team at the Olympic Oval. As a dynamic and customer-focused individual, you will play a key role in providing exceptional service to guests, ensuring their experience at the Oval is nothing short of premium.

**Responsibilities**
- Operate the Point-of-Sale system for skating admissions, athlete fees, and other monetary transactions
- Complete opening and closing duty checklists, balance cash outs, and provide proper reporting for your shift
- Maintain a tidy environment, including the front office, weight room, weight cage, and stretching mats
- Utilize office equipment, such as printers, photocopiers, and fax machines
- Respond professionally to general inquiries, telephone calls, and email correspondence
- Manage couriers and prepare outgoing mail
- Ensure guests adhere to policies and procedures, educating them on safety protocols as needed
- Engage guests throughout the facility to provide a positive experience

Requirements
- Proven communication skills and previous experience in a customer service environment
- Excellent organizational and multi-tasking abilities
- Ability to work independently and prioritize tasks, as well as collaborate with a team
- Kinesiology student, sport experience, or speed skating knowledge is an asset
- Experience with cash handling, payment card industry, and POS systems is beneficial
- Proficiency in Microsoft Office applications is required
- Ability to skate for two-hour periods and lift up to 50lbs is an asset
- Current SFA and CPR certifications are preferred

What We Offer
- Competitive salary range: $22-$28 per hour (estimated annual salary: $46,000 - $58,000)
- A dynamic work environment with opportunities for growth and development
- Collaborative team atmosphere with a focus on delivering exceptional guest experiences
- The opportunity to be part of a world-class research institution with a commitment to innovation and entrepreneurship

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