Strategic Account Growth Manager

2 days ago

Montreal, Quebec, Canada Spreedly Inc Full time

About Us:

Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50 billion of Gross Merchandise Volume (GMV) annually. Our Payments Orchestration platform enables and optimizes digital transactions with the world's most complete payment services marketplace.

As a pioneer in the payments industry, Spreedly's Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies rely on our payments platform to grow their digital business faster.

The Role:

We are seeking an experienced Strategic Account Growth Manager to join our team. As a trusted advisor to our customers, you will serve as a growth-minded problem solver who understands our products, payments, and the importance of building relationships. You'll offer guidance and support throughout the post-sale customer lifecycle and work closely with customer stakeholders to ensure customer success.

Your primary responsibility will be to manage a large book of business and balance your time between nurture and growth activities to drive the outcomes needed for customers and Spreedly. You'll be selling into the existing customer base, helping to expand Spreedly's presence within customer companies beyond the initial use case, and identifying growth opportunities and collaborating with other teams to maximize value for both Spreedly and the customer.

This role is open to candidates who reside in Greater Montreal, Quebec. The position is a hybrid role with the expectation of two days a week to be spent in a coworking space in Montreal. You will be working closely with our sales, product development, and customer success teams to drive growth and expansion within our customer base.

Key Responsibilities:

  • Regularly review clients' business priorities and growth strategies to build account plans that ensure success in support of those strategies.
  • Track clients' growth projections against current usage and initiate contract upgrades in a timely manner.
  • Continuously scour the book of business to identify expansion opportunities and capitalize on those opportunities by executing strong sales acumen and closing capabilities.

Requirements:

  • 3-5 years of experience working directly with customers.
  • 1-2 years of experience in sales, account management, or customer success roles, preferably at a payments tech company.
  • Basic understanding of the payments industry.
  • Demonstrated ability to help customers use products effectively and increase their satisfaction, and a passion for providing excellent customer service.
  • Comfortable communicating with different levels of stakeholders, from executives to technical staff.
  • Polished verbal and written communication skills.
  • Basic negotiation and problem-solving skills.
  • Ability to stay organized and pay attention to details.
  • Basic ability to analyze data and understand trends.
  • Exposure to technology-based solutions.
  • Interest in continuously learning about payment strategies and how they impact business growth.
  • Exposure to working with technical customers, such as developers, using APIs for e-commerce support.
  • Exposure to a growing tech company environment.
  • Fluency in English, both written and spoken, is required.

Benefits:

  • Competitive salary ($80,000 - $110,000 per year).
  • Group Life Insurance and Disability Coverage.
  • Medical, Vision, and Dental coverage.
  • Pension contribution.
  • Open Paid Time Off policy.
  • Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement.
  • Free LinkedIn Learning subscription.
  • Access to company-paid professional coaching service.
  • Visits to HQ in Durham, North Carolina for remote employees.

Spreedly is an equal opportunity employer committed to fostering a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes. Due to the sensitive nature of what Spreedly does, finalist candidates must complete a successful background and reference check. At this time, Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York.

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