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Technical Customer Support Specialist

2 months ago

Toronto, Ontario, Canada Adecco Canada Full time

Job Title: Technical Customer Support Representative

Job Summary:

Adecco Canada is seeking a highly skilled Technical Customer Support Representative to join our team. As a Technical Customer Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Assist customers with troubleshooting and technical issues
  • Document customer interactions and issues in software tools
  • Perform outbound calls to follow up on outstanding issues
  • Research and collaborate with internal teams to resolve issues
  • Perform administrative and clerical duties as required

Requirements:

  • At least 2 years of experience in a similar role from a high-volume call center setting
  • Completed post-secondary education or related work experience
  • Exceptional English communication skills, both verbal and written
  • Strong skills with technology, including CRM tools and ability to learn new systems quickly
  • Outgoing, professional, and enthusiastic team player with a focus on high-level client service
  • Strong problem-solving skills and ability to think on their feet
  • Highly organized and strong follow-through skills
  • Ability to work shifts in the EST time zone and pass a criminal background check

What We Offer:

  • Competitive hourly rate of $23
  • 40-hour work week
  • Benefits package
  • RRSP matching
  • Robust Employee Assistance Program (EAP)
  • Paid volunteer day

Requirements:

  • Access to a home office space with quiet and confidential environment
  • High-speed internet access