Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Specialist to join our dynamic Customer Support Department. As a Technical Support Specialist, you will play a pivotal role in providing exceptional technical support and guidance to our valued customers.
You will be the first point of contact for customers, utilizing your expertise to address a wide range of product-related inquiries, from installation and troubleshooting to configuration and compatibility.
Our Technical Support Specialists have access to over 4000 active products, and opportunities to periodically contribute to team or cross-departmental projects, gaining not only a broad view of our organization, but contributing to the overall success and continuous growth of a global organization.
Key Responsibilities:- Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability, and compatibility.
- Provide remote assistance support via LogMeIn Rescue to login, troubleshoot, and resolve an issue on a customer's behalf.
- Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products.
- Gather and document each interaction with a customer in the Customer Relationship Management platform.
- Post-secondary education, preferably in an IT related discipline.
- Relevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technology.
- Knowledge of the IT industry, including connectivity, hardware, and peripherals.
- Intermediate level of knowledge of computer/peripheral hardware.
- Ability to successfully communicate with and support customers with varying degrees of technical knowledge.
- Experience with remote support software and tools for troubleshooting.
- Additional languages to support our global customers.
- Certifications such as A+ and Network+ through CompTIA.
We are a vibrant and growing tech company with a proven track-record of success. We are committed to providing accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 2001.
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