Technical Support Specialist

2 weeks ago

Toronto, Ontario, Canada Hitech Bay Inc Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Hitech Bay Inc. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner
  • Provide technical guidance and support to customers via phone, email, and in-person
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 1-2 years of experience in technical support or a related field
  • Strong technical knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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