Technical Support Specialist
4 weeks ago
Job Title: Technical Support Specialist
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Hitech Bay Inc. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues in a timely and professional manner
- Provide technical guidance and support to customers via phone, email, and in-person
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 1-2 years of experience in technical support or a related field
- Strong technical knowledge of computer hardware and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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