Technical Support Specialist

3 days ago

Toronto, Ontario, Canada Hitech Bay Inc Full time
Job Title: Technical Support Specialist

Hitech Bay Inc is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and employees, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Job Summary

The Technical Support Specialist will work in a fast-paced environment, providing technical support to customers and employees via phone, email, and in-person. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Provide technical assistance to customers and employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to computer hardware and software
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills
  • Work independently and as part of a team to achieve goals and objectives
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
Requirements
  • 1 to 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Knowledge of computer hardware and software
  • Ability to multitask and prioritize tasks
  • Excellent oral and written communication skills
  • Ability to work in a fast-paced environment
Work Environment

The Technical Support Specialist will work in a fast-paced environment, providing technical support to customers and employees via phone, email, and in-person. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Language

The working language for this position is English.

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