Conference and Events Coordinator

1 month ago


Ottawa, Ontario, Canada Accor Hotels Full time

About the Role

We are seeking a highly organized and detail-oriented Conference and Events Coordinator to join our team at Accor Hotels. As a key member of our Meetings and Events department, you will be responsible for planning and executing conferences, events, and meetings for up to 446 guests.

Key Responsibilities

  1. Respond to client inquiries in a timely and professional manner.
  2. Implement efficient yield management strategies to maximize revenue.
  3. Promote special offers and maximize sales opportunities.
  4. Prepare contracts and ensure timely conversion of all business.
  5. Chase all business and adhere to departmental guidelines.
  6. Conduct show-rounds for existing bookings and new clients.
  7. Ensure clients receive detailed event orders in advance.
  8. Resolve client disputes and complaints professionally.
  9. Adhere to accounting procedures, obtaining prepayments, reconciling, and sending final invoices within 48 hours.
  10. Maintain market awareness through competitor site inspections.
  11. Achieve individual weekly targets.

Requirements

  • Strong organization and time management skills.
  • Excellent communication and administration skills.
  • Ability to work under pressure and meet deadlines.
  • Customer-focused and detail-oriented.
  • Driven to maximize sales and meet departmental budgets.
  • Proficient in OPERA Cloud and Delphi systems.

What We Offer

  • Competitive salary: £34,983 per annum (£17.25 per hour).
  • Three complimentary Bonus Breaks.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Free meals on duty and access to hotel Gym.
  • Up to 33 days of annual leave per annum.

Additional Information

The successful candidate must have previous Meetings & Events experience in a conference hotel or venue and eligibility to work in the UK.


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