Conference and Events Coordinator
1 month ago
About the Role
We are seeking a highly organized and detail-oriented Conference and Events Coordinator to join our team at Accor Hotels. As a key member of our Meetings and Events department, you will be responsible for planning and executing conferences, events, and meetings for up to 446 guests.
Key Responsibilities
- Respond to client inquiries in a timely and professional manner.
- Implement efficient yield management strategies to maximize revenue.
- Promote special offers and maximize sales opportunities.
- Prepare contracts and ensure timely conversion of all business.
- Chase all business and adhere to departmental guidelines.
- Conduct show-rounds for existing bookings and new clients.
- Ensure clients receive detailed event orders in advance.
- Resolve client disputes and complaints professionally.
- Adhere to accounting procedures, obtaining prepayments, reconciling, and sending final invoices within 48 hours.
- Maintain market awareness through competitor site inspections.
- Achieve individual weekly targets.
Requirements
- Strong organization and time management skills.
- Excellent communication and administration skills.
- Ability to work under pressure and meet deadlines.
- Customer-focused and detail-oriented.
- Driven to maximize sales and meet departmental budgets.
- Proficient in OPERA Cloud and Delphi systems.
What We Offer
- Competitive salary: £34,983 per annum (£17.25 per hour).
- Three complimentary Bonus Breaks.
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Free meals on duty and access to hotel Gym.
- Up to 33 days of annual leave per annum.
Additional Information
The successful candidate must have previous Meetings & Events experience in a conference hotel or venue and eligibility to work in the UK.
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