Event Services Coordinator

3 weeks ago

Ottawa, Ontario, Canada Accor Hotels Full time
Event Services Manager Job Description

At Accor Hotels, we're committed to delivering exceptional guest experiences. As an Event Services Manager, you'll play a key role in making this happen.

Key Responsibilities:
  • Confirm event details with clients in a timely manner
  • Establish and maintain rapport with clients to encourage repeat business
  • Organize conference, cruise, entertainment, and meeting bookings from date of booking to departure
  • Create detailed event orders and resumes to ensure all operational departments are provided accurate information
  • Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details
  • Conduct and/or attend daily meetings to review event contracts and ensure last-minute changes are communicated
  • Create proposals for new event business, process changes to contracts, and addendums
  • Organize hotel site tours to showcase the hotel's amenities
  • Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
  • Handle special projects in addition to daily tasks
  • Ensure open communication with department coordinators, holding consistent one-on-one meetings
  • Support and encourage effective working relationships within the team and supporting departments
Requirements:
  • Previous leadership experience within a similar role preferred
  • Previous Front Desk, Event Coordinator, and/or Reservations experience required
  • University/College degree in a related discipline preferred
  • Previous Property Manager System and Passkey experience preferred
  • Computer literate in Microsoft Window applications required
  • Strong interpersonal and problem-solving abilities with a high attention to detail
  • Strong organization and time management skills
  • Excellent communication skills, both written and verbal
  • Ability to work well under pressure in a fast-paced environment, handling many tasks simultaneously
  • Ability to work independently and complete assigned tasks, as well as work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Highly responsible and reliable

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We are an equal opportunity employer. All offers contingent on background check and E-Verify.

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