Senior Field Operations Manager
3 days ago
About the Role
Quench Canada, Inc. is seeking a results-driven professional to lead our field service operations as a Senior Field Operations Manager.
As a key member of our leadership team, you will be responsible for driving exceptional customer experiences, ensuring timely and efficient service delivery, and leading a team of field service technicians.
You will analyze data to identify trends and areas for improvement, implement innovative strategies to optimize operational efficiency, and develop effective training programs to enhance technical skills.
This role requires strong leadership and team management skills, with a proven track record of achieving KPIs and productivity goals.
The ideal candidate will have a bachelor's degree in business management or equivalent experience, along with 2-4 years of progressive experience overseeing a field operations team.
A valid driver's license and intermediate to advanced knowledge of Microsoft Office Suite are also required.
About Quench Canada, Inc.
Quench Canada, Inc. is committed to making a positive impact on people's lives and the environment by reducing single-use plastic water bottles. We deliver on-demand filtered water solutions to over 120,000 healthy and environmentally conscious customers across North America.
As a member of our team, you will be part of a dynamic organization that values innovation, teamwork, and customer satisfaction.
We offer a competitive salary of $85,000 - $110,000 per year, depending on experience.
Key Responsibilities:
- Lead a team of field service technicians to ensure timely and efficient service delivery
- Analyze data to identify trends and areas for improvement
- Implement innovative strategies to optimize operational efficiency
- Develop effective training programs to enhance technical skills
- Drive exceptional customer experiences through proactive communication and issue resolution
Required Skills and Qualifications:
- Bachelor's degree in business management or equivalent experience
- 2-4 years of progressive experience overseeing a field operations team
- Strong leadership and team management skills
- Valid driver's license
- Intermediate to advanced knowledge of Microsoft Office Suite
Benefits:
- Competitive salary: $85,000 - $110,000 per year
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement
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