Technical Operations Manager

1 day ago


Calgary, Alberta, Canada Netcracker Technology Full time
Job Description

The Senior Technical Manager role at Netcracker Technology is a pivotal position responsible for overseeing the end-to-end solution delivery, encompassing planning, execution, monitoring, and closure. This involves collaborating closely with IT/Engineering and cross-functional teams to ensure seamless data communications, maintenance, and support for both client-driven and internal projects.

This role requires periodic creation of training programs for new developers and entails leading the development, implementation, and maintenance of systems and processes as required by the project. The incumbent will be responsible for troubleshooting potential issues and making key decisions related to continuous improvement within technical operations.

  • Coordinating a team of 10 people, growing Netcracker Order Entry component expertise, building the learning path for cloud components in the support department;
  • Leading the technical triage process of incoming incidents across Netcracker components (Order Entry, Product Offering Catalog, Order Management, Data Flow);
  • Building and maintaining data cleanup processes between external systems and Netcracker modules, introducing new tools and approaches to optimize the flow;
  • Participating in On-call shifts and supporting release installations;
  • Driving performance problems investigation: analyzing systems using various tools such as Eclipse Memory Analyzer, profilers, custom tools for thread dump analysis, and different monitoring systems;
  • Creating training programs for new developers.


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