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Senior Technical Operations Lead
2 months ago
Are you a highly skilled technical professional looking for a challenging role? We are seeking an experienced Senior Technical Operations Lead to join our team at Netcracker Technology.
About the RoleThis is a full-time, permanent position with a salary range of $120,000 - $160,000 per year, depending on experience. As a Senior Technical Operations Lead, you will be responsible for overseeing the end-to-end solution delivery, working closely with IT/Engineering and cross-functional teams.
Key Responsibilities- Coordinating a team of 10 people, growing expertise in cloud components in the support department;
- Leading the technical triage process of incoming incidents across Netcracker components;
- Building and maintaining data cleanup processes between external systems and Netcracker modules;
- Participating in On-call shifts and supporting release installations;
- Driving performance problems investigation: analyzing systems using various tools;
- Creating training programs for new developers;
- A Bachelor's degree (or higher) in Telecommunications, Computer Engineering, Computer Science, or a related field;
- Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs;
- Minimum 5 years of experience in a technical position in a telecom company;
- Thorough experience in coordinating and overseeing internal staffing of employees for international projects;
- Extensive experience in triaging and ensuring timely resolution and efficient workflow management;
- Experience in developing and delivering training programs for software developers;
- Proven knowledge of software development life cycle;
- Detailed experience with investigation of system performance issues and using associated tools;
- Fluent English language as a principal business communication language.
We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as opportunities for professional growth and development.
Please submit a detailed CV and fill out all the fields in the form.