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Senior Technical Operations Lead

2 months ago


Calgary, Alberta, Canada Netcracker Technology Full time

Are you a highly skilled technical professional looking for a challenging role? We are seeking an experienced Senior Technical Operations Lead to join our team at Netcracker Technology.

About the Role

This is a full-time, permanent position with a salary range of $120,000 - $160,000 per year, depending on experience. As a Senior Technical Operations Lead, you will be responsible for overseeing the end-to-end solution delivery, working closely with IT/Engineering and cross-functional teams.

Key Responsibilities
  • Coordinating a team of 10 people, growing expertise in cloud components in the support department;
  • Leading the technical triage process of incoming incidents across Netcracker components;
  • Building and maintaining data cleanup processes between external systems and Netcracker modules;
  • Participating in On-call shifts and supporting release installations;
  • Driving performance problems investigation: analyzing systems using various tools;
  • Creating training programs for new developers;
Required Qualifications
  • A Bachelor's degree (or higher) in Telecommunications, Computer Engineering, Computer Science, or a related field;
  • Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs;
  • Minimum 5 years of experience in a technical position in a telecom company;
  • Thorough experience in coordinating and overseeing internal staffing of employees for international projects;
  • Extensive experience in triaging and ensuring timely resolution and efficient workflow management;
  • Experience in developing and delivering training programs for software developers;
  • Proven knowledge of software development life cycle;
  • Detailed experience with investigation of system performance issues and using associated tools;
  • Fluent English language as a principal business communication language.
Benefits

We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as opportunities for professional growth and development.

Please submit a detailed CV and fill out all the fields in the form.