Technical Operations Manager

2 days ago


Calgary, Alberta, Canada NetCracker Full time

Job Title: Technical Operations Manager

Location: Calgary, Alberta, Canada

Estimated Salary Range: $110,000 – 120,000 CAD per annum

About the Role

This is an exciting opportunity to join Netcracker Technology Corporation as a Senior Technical Manager. In this role, you will be responsible for overseeing the end-to-end solution delivery, including planning, execution, monitoring, and closure.

You will work closely with IT/Engineering and cross-functional teams to provide subject matter expertise in areas such as telecommunications, data communications, information systems, and technology infrastructure design.

Key Responsibilities
  • Coordinating a team of 10 people to grow Netcracker Order Entry component expertise
  • Leading the technical triage process of incoming incidents across Netcracker components
  • Building and maintaining data cleanup processes between external systems and Netcracker modules
  • Participating in On-call shifts and supporting release installations
  • Driving performance problems investigation using various tools
  • Coordinating communication between L2 and L3 teams to improve KPIs and meet SLA requirements
  • Creating training programs for new developers
About You

To succeed in this role, you will need a Bachelor's degree in Telecommunications, Computer Engineering, Computer Science, or a related field, along with minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs.

You should also have minimum 5 years of experience in a technical position in a telecom company, as well as minimum 3 years of experience in supervising teams of IT professionals.

We are looking for someone with excellent knowledge of Business Support Systems (



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