Senior Technical Operations Manager

1 week ago


Calgary, Alberta, Canada Netcracker Technology Full time
Job Title: Senior Technical Operations ManagerAbout the Role

We are seeking an experienced Senior Technical Operations Manager to oversee the end-to-end solution delivery for our Netcracker Order Entry component. The successful candidate will work closely with IT/Engineering and cross-functional teams to ensure seamless execution, monitoring, and closure of projects.

Key Responsibilities
  • Lead a team of 10 people in growing Netcracker Order Entry component expertise and building a learning path for cloud components in the support department.
  • Coordinate the technical triage process of incoming incidents across Netcracker components, including Order Entry, Product Offering Catalog, Order Management, and Data Flow.
  • Develop and maintain data cleanup processes between external systems and Netcracker modules, introducing new tools and approaches to optimize the flow.
  • Participate in On-call shifts and support release installations.
  • Investigate performance problems using various tools, such as Eclipse Memory Analyzer, profilers, custom tools for thread dump analysis, and different monitoring systems.
Required Qualifications
  • A Bachelor's degree (or higher) in Telecommunications, Computer Engineering, Computer Science, or a related field.
  • Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs.
  • Minimum 5 years of experience in a technical position in a telecom company.
  • Proven ability to coordinate and oversee internal staffing of employees for international projects, ensuring optimal team composition and efficient resource allocation.
  • Extensive experience in triaging and ensuring timely resolution and efficient workflow management.
  • Experience in developing and delivering training programs for software developers.
  • Detailed knowledge of software development life cycle.
  • Fluent English language as a principal business communication language.
Salary and Benefits

The estimated annual salary for this role is $120,000 - $180,000, depending on experience and qualifications. Benefits include eligibility for discretionary bonuses, salary increases, basic medical, prescription, dental, vision, paramedical services, basic life, AD&D, STD, LTD, and voluntary RRSP.



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