Senior Technical Operations Manager
1 week ago
Serve as a key technical leader in Netcracker Technology, overseeing the delivery of end-to-end solutions.
Main Responsibilities:
- Coordinating a team of 10 people to grow Netcracker Order Entry component expertise and build the learning path for cloud components in the support department;
- Leading the technical triage process of incoming incidents across Netcracker components (Order Entry, Product Offering Catalog, Order Management, Data Flow);
- Building and maintaining data cleanup processes between external systems and Netcracker modules, introducing new tools and approaches to optimize the flow;
- Participating in On-call shifts and supporting release installations;
- Driving performance problems investigation: analyzing systems using various tools such as Eclipse Memory Analyzer, profilers, custom tools for thread dump analysis, and different monitoring systems;
- Creating training programs for new developers.
- A Bachelor's degree (or higher) in Telecommunications, Computer Engineering, Computer Science, or a related field;
- Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs;
- Minimum 5 years of experience in a technical position in a telecom company;
- Thorough experience in coordinating and overseeing internal staffing of employees for international projects, ensuring optimal team composition and efficient resource allocation across diverse geographic locations;
- Extensive experience in triaging and ensuring timely resolution and efficient workflow management;
- Experience in developing and delivering training programs for software developers;
- Proven knowledge of software development life cycle;
- Detailed experience with investigation of system performance issues and using associated tools;
- Fluent English language as a principal business communication language.
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