Technical Operations Supervisor

3 days ago

Calgary, Alberta, Canada Mircom Group of Companies Full time

At Mircom Group of Companies, we are seeking a highly skilled Technical Operations Supervisor to oversee our service operations in Calgary and Edmonton. This role offers a competitive salary of $80,000 - $100,000 per year.

About the Role

We are looking for an experienced professional with 3-5 years of experience in the Fire and Life Safety industry. As a Technical Operations Supervisor, you will be responsible for establishing and managing technician installation schedules to ensure optimal work load efficiencies and timely equipment deliveries.

  • Mentor and train technicians to develop their skills
  • Coordinate installation activities with General Contractors, Engineers, and building officials to ensure all documentation and approvals are delivered
  • Identify project changes leading to equipment and labor cost overruns
  • Create an environment that achieves ultimate customer service while meeting or exceeding branch targets
  • Monitor direct labor hours, project costs, and work schedules
  • Coordinate and assist with expediting material requests, replenishing truck stocks, and requesting other necessary supplies for technicians
  • Ensure vehicles are clean and in safe operating condition by conducting regular inspections
  • Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations
Requirements and Qualifications

To be successful in this role, you must have:

  • Canadian Fire Alarm Association (CFAA) certification or ASTTBC (Applied Science Technologists and Technicians of BC) certification in fire alarm
  • University, College, or Technical Post-Secondary education
  • Proficiency to review drawings, conduct field surveys, and prepare all required information to perform complete installation activities
  • Strong computer skills and competency in Microsoft Office applications
  • Ability to work flexible hours, including weekends, to meet customer/technician requirements
  • Strong organizational skills, a positive attitude, and the ability to learn quickly
  • Possess a valid driver's license and a clean driver's abstract
  • Strong verbal and written communications in the English language
  • Occasional travel between the two branches as business requirements dictate
What We Offer

We offer a great working environment with opportunities for career advancement, competitive salary, group insurance benefits, and a company RRSP program.

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