Ticket Centre Representative

4 weeks ago


Vancouver, British Columbia, Canada Vancouver Full time

Job Summary

The Ticket Centre Representative plays a vital role in providing exceptional customer service to our fans at the Ticket Centre. This part-time, hourly position involves performing sales and service functions, answering ticketing inquiries, and resolving issues in a timely manner.

Key Responsibilities

  • Perform sales and service functions at the Ticket Centre and ticket windows
  • Receive and distribute tickets under 'will call', premium tickets, and special programs
  • Answer general ticketing and building inquiries
  • Solve ticketing issues and document customer feedback
  • Maintain and conduct final balance of cash float
  • Communicate service policies and procedures to Season Ticket Members
  • Promote, renew, and sell ticket products and services

Requirements

  • Minimum 2 years' customer service, sales, and/or promotions experience
  • Ability to work evenings, weekends, and holidays
  • Commitment to service excellence and team player
  • Excellent verbal communication skills and computer knowledge
  • Attention to detail and strong organizational skills

About Us

Vancouver is a diverse city, and Canucks Sports & Entertainment strives to create a workforce that reflects our community. We value unique perspectives and ideas that support a diverse, inclusive, and respectful work environment.



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