Commercial Insurance Specialist

19 hours ago

Surrey, British Columbia, Canada Western Coast Insurance Services Full time

About Western Coast Insurance Services

We are a leading insurance provider with over 220 locations across Canada, serving over 2,100 team members and thousands of customers. Our Guiding Principles of Truthfulness, Fairness, Value, and Loyalty drive our actions and decisions.

Job Summary

We are seeking an experienced Commercial Insurance Specialist to join our team as an Account Executive. As a key member of our sales team, you will be responsible for managing a book of business, providing expert advice to customers, and promoting retention of existing customers.

Key Responsibilities

  • Support new and existing customers by offering recommendations for insurance products and services
  • Promote retention of existing customers by building strong relationships and providing quality customer service
  • Navigate multiple insurance partner online portals to complete customer applications
  • Quote new business through outbound calls and walk-in clients
  • Communicate with insurance company Underwriters to ensure evolving guidelines are met
  • Prospect and up-sell when talking to customers on all lines of business sold
  • Liaise between customers and external insurance partners to ensure fair and proper representation for both parties
  • Continuous self-development, through industry and community involvement, and industry-related courses

Requirements

  • Level 2 License required
  • Experience providing excellent customer service
  • The ability to communicate professionally in person, over the phone, and through email
  • Experience managing a book of business or relatable work experience
  • A desire to learn our systems and processes
  • Strong problem-solving skills and the ability to adapt in the face of adversity
  • Passionate about helping people, self-driven, and determined to succeed

What We Offer

  • Full-time position with 37.5 hours per week
  • Commission on new business and renewals
  • Competitive compensation package consisting of 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits

Why Join Us

We are dedicated to building a diverse, inclusive, and authentic workplace in the communities we serve. If you're passionate about insurance and customer service, and you're looking for a challenging and rewarding career, we encourage you to apply.

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